The following outlines the modules available within the correspondence travel and hospitality program. These modules can be purchased individually and completed at your own pace. Once all modules have been completed you can apply for the travel diploma. Alternatively, all modules can be purchased at one time for the complete diploma. enroll now for any, or all, of these modules.

Industry Overview. How the industry works.

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Rail & Ground Transportation and Accommodations.

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Tours , Cruises and Insurance.

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World Geography and Documentation.

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Sales and Administration Procedures.

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Air Travel. Domestic and International Fares & Ticketing.

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Computer Reservation Systems. Basic theory on the Sabre  reservation system. 

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Advanced Computer Reservation Systems. Using SABRE 

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Advanced Computer Reservation Systems. Using APOLLO

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Selling Skills For The professional Travel Counsellor

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Advanced Fares and Ticketing Construction. Domestic and International Airline Tariff and Ticketing.

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MODULE 1: Industry Overview

The Tourism Industry

What is Tourism?, What is a Tourist?, Tourism in Canada, History of Tourism, National Governments and Tourism, Government and Legislation, Canadian Government and Tourism Legislation, Travel Distribution Systems, Suppliers, The Travel Agency

The Travel Counsellor’s Role

What is a Travel Agency?, Travel Agency Income, Travel Agency Expenses, Types of Travel Agencies, The Travel Agency’s Business, What is a Travel Counsellor?, The Role of a Travel Counsellor

The Client

Classifying Groups, General Reasons for Travel, Non-discretionary and Discretionary Travel, Barriers to Travel, Pleasure Travel as a Need Satisfaction, The Needs of Business Travellers, Factors Determining Individual Travel Behavior, Questioning Skills, Effective Listening 

The Travel Product

The Travel Product, Sources of Product Knowledge, Product Knowledge and Sales

Rail Travel

Development of Rail Travel, Advantages of Rail Travel, Disadvantages of Rail Travel, Rail Travel in Canada/United States/Europe, Railroad Organizations, European Rail Schedules, Eurailtarriff, Rail Passes, Rail Travel in Britain/Worldwide, Specialized Train Services.  

Ground Transportation

Bus Transportation, Types of Buses, Bus Transport in North America, Bus Transport in Europe, Ground Transportation, Car Rental.

Accommodation

History and Background, Importance of the Hospitality Industry, Types of Hotels, Hotel Representatives, Hotel Terminology, Hotel Personnel, Grading of Hotels and Resorts, Checklist for Quality, Rates and Charges, Food Service and Meal Plans, Checking In and Checking Out, Commission Arrangements, Business Relations, Timesharing

Code: TCTA 2

Tours

Tours, Types of Tours, Tour Wholesalers and Tour Operators, Independent Tours: The Original Tour, Constructing Independent Tours, Role of Tour Wholesalers, Costing System for Independent Tours, Advantages and Disadvantages of Independent Tours, Group Tours, Escorted Tours, Role of Tour Operators, Preparation and Organization of an ITC Program, Negotiations with Suppliers, Costing an ITC Package, Tour Brochures, Recommending a Tour, Product Analysis, Tour Operator Documentation, Advantages and Disadvantages of Package Tours

Cruises

The Cruise Industry, History of Cruising, The Growth of Cruising, Types of Cruises, Other Types of Marine Transportation, Cruise Ship Features, Cruise Ship Personnel, Cruise Industry References, Cruise Brochures, Cruise Fares, Comparing the Cost of a Cruise and a Package Tour, Selling Cruises, Advantages of Cruises

Travel Insurance

The Need for Travel Insurance, Travel Insurance Terminology, Types of Travel Insurance, Selecting Insurance, Waiver Forms, Dealing with Insurance Companies, Claims Procedure

Internet

Research on the Internet: web sites for general knowledge, hotels, cars, wholesalers, airlines, cruise lines and more.  Step by step use of these industry related sites.

Destinations and Documentation

Tourist Destinations, Tourism Development, Impacts of Tourism, Phases in Destination Development, Types of Destination, Acquiring Destination Knowledge, Destination Analysis, The 24-Hour Clock System, Elapsed Flying Time, Travel Documentation, Vehicle Licenses for International Travel.

The World Travel Atlas

Developed specifically for the travel industry.  This specialized tool gives you  maps indicating: World UNESCO Sites, Blue Flag Beaches, Major Ski Resorts, World Sporting Events – dates & sites, World Time Zones, Major Airports & their codes.

“Travel Around the World”

An industry endorsed textbook that emphasizes: what to do, passenger itineraries, climate, when to go, transportation, accommodation, health advisories, what to buy, where to eat, travel tips & fascinating facts … for the following destinations: North America, South America, Caribbean & Mexico, Britain & Europe, Middle East, Asia & the Pacific, Africa

Sales

Marketing, Travel Agency Promotion, Advertising, Publicity, Sales, Types of Prospects, Sales Strategies, The Sales Process, Telephone Sales, Sales Success guide.

Administration

Profitability, Accounting Procedures, Converting Currency, Billing Settlement Plan (BSP), Filing Systems, Customer Relations, Professionalism, Trade Associations, Familiarization Trips, Continuing Education, How to Start a Travel Agency

Domestic and International Fares and Ticketing, Development of Air Travel, Airline Regulation, Deregulation in the USA and Canada, Route Structures, Classification of Airlines, International Air Regulations, Selling Air Travel, Using the Official Airline Guides, Airline Fares and Tariffs, IATA Traffic Conferences, Fare Construction Principles, Air Fares Used for Tours, Airline Ticketing.

SABRE: Introduction through theory to the Global Distribution System Sabre: Availability, Selling air space, Passenger name records, Remarks fields, SABRE fares, Itinerary pricing, Miscellaneous entries; seat assignments, flight verification and queues, Direct Reference Systems, SABRE Hotels and SABRE car rentals. Major airline carrier codes. Principal City/Airport codes.

APOLLO by GEMINI: Introduction through theory to the Global Distribution System Apollo: Availability, Selling air Availability, Selling air space, Passenger name records, APG fares, Itinerary pricing, Miscellaneous entries; seat assignments, flight verification and queues, APG hotels, APG car rentals. Major airline carrier codes. Principal City/Airport codes. 

Computer reservation system learning at its best.  This modern interactive system offers both lesson directed learning and emulator simulation designed to replicate the agency environment.  You will receive 25 hours of simulated interactive training allowing for practice of the commands and procedures introduced in Module 7. Plus supplementary data on : Modifying PNR’s, Queues, FOX, DRS

Computer reservation system learning at its best.  This modern interactive system offers both lesson directed learning and emulator simulation designed to replicate the agency environment.  You will receive 25 hours of simulated interactive training allowing for practice of the commands and procedures introduced in Module 8. Plus supplementary data on: Hotel Reservations, Car Rules and Policy.

Understanding clients and how they buy: Emphasizes Selling Styles and Buyer Types and the impact of Personality on the sales process. Match your style to the clients and learn what motivates people to buy. 

Selling Benefits and Telephone Techniques: Dealing with difficult telephone clients, asking the right questions, presenting and selling "Benefits".

Add-on Sales and Up-selling: Quality Client Service. The difference between Overselling, Upselling and Add-on sales. The five major client complaints. What to do when things go wrong. The secrets of quality client service.

Your TICKET to working ANYWHERE in the WORLD.  The international section of this course is designed and administered to by the educational branch (UFTAA) of the International Air Transport Association (IATA) and is recognized worldwide.

This course also covers the domestic construction of fares.  It is delivered through an interactive online system.